FREQUENTLY ASKED QUESTIONS
What currency are your prices in?
They're in US dollars.
What is your Refund and Returns Policy?
Read full Refund and Returns Policy.
Is it safe to pay on your site? Is my credit card information protected?
100% safe. All your online payments are processed via Stripe, which is the famous online payment processing for internet businesses. And all your card information will be well protected by Stripe too!
Is shipping cost included in the price?
No, the price on our online shop is Ex-works price, and the shipping cost is not included, cause the shipping cost to different countries may differ. But you can add the product in your cart, and the shipping fee will be automatically calculated by the system.
What is the estimated time of delivery?
All our products are shipped from Guangzhou, China and typically you will receive goods in 14~20 days once you pay. The exact time of delivery depends on various situations.
Which shipping company do you use?
In most cases, we use DHL Express (door-to-door) to ship your goods fast and safely. But sometimes we may also use FedEx Express (door-to-door). Anyway, we will always choose the best shipping method for you.
How can i order?
You can add the product in your cart and pay by credit card on checkout page, or go to your local bank to pay by bank transfer. Once we received your payment, your order will be processed and shipped asap.
What payment methods do you accept?
We accept several payment methods:
- Major credit cards including Visa, Mastercard, American Express
- Wire Transfer (Bank Transfer)
What is your bank account if i pay by bank transfer?
Account name: GZ MTS Electronics Co., Limited
Account number: 640153409838
Bank name: HSBC Hong Kong
Swift code: HSBCHKHHHKH
Bank address: 1 Queen's Road Central,Hong Kong
How long is the warranty?
We offer lifelong technical support and free replacement parts in warranty of 3 years from the date of purchase, effectively protect your investment.
- All our machines are under strict quality management to ensure superior quality.
- Technical solution can be offered asap if any technical problem.
- Free replacement parts can be offered asap if any parts problem, and the replacement parts will 100% resolve the problem.
We offer videos on how to replace and you can do the job quickly and easily by yourself. We pay for shipping for all replacement parts.
Does the cost cover all? Is there any extra cost?
The total in cart/checkout page covers all cost except the import tariffs at your side.
When the goods arrived at your customs, you don’t need to go to customs office. The shipping company (i.e. DHL) will email you for the taxes. You make payment online and they let your goods go.
For more details on taxes, please feel free to contact us.
Refund and Returns Policy
All products are not returnable after purchase.
All products are not refundable after purchase.
There are certain situations where full refunds are granted:
- All your packages were rejected and returned by your customs
- All your packages were missing during transit
- We rejected your order due to various reasons
Once above situations are confirmed by us, your refund will be processed immediately. The refund will be exactly same as the amount you paid. The refund can be sent back only to the original payment method and funds are usually available within 5-10 business days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Instead of full refund, we can send you new machine again for free if you never received your order due to various reasons (rejected and returned by your customs, missing package, etc.). No extra cost paid by you!
Contact us at email@example.com for questions related to refunds and returns.
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