FREQUENTLY ASKED QUESTIONS
What currency are your prices in?
They’re in US dollars.
What is your Refund and Returns Policy?
Read full Refund and Returns Policy.
Is it safe to pay on your site? Is my credit card information protected?
100% safe. All your online payments are processed via Stripe, which is the famous online payment processing for internet businesses. And all your card information will be well protected by Stripe too!
Is shipping cost included in the price?
No, the price on our online shop is Ex-works price, and the shipping cost is not included, cause the shipping cost to different countries may differ. But you can add the product in your cart, and the shipping fee will be automatically calculated by the system.
What is the estimated time of delivery?
All our products are shipped from Guangzhou, China and typically you will receive goods in 7~14 days once you pay. The exact time of delivery depends on various situations.
Which shipping company do you use?
In most cases, we use DHL Express (door-to-door) to send your goods fast and safely. And we may also use TNT Express (door-to-door), which is sometimes better than DHL. Anyway, we will always choose the best shipping method for you.
How can i order?
You can add the product in your cart and pay by credit card on checkout page, or go to your local bank to pay by bank transfer. Once we received your payment, your order will be processed and shipped asap.
What payment methods do you accept?
We accept several payment methods:
- Major credit cards including Visa, Mastercard, American Express
- Wire Transfer (Bank Transfer)
What is your bank account if i pay by bank transfer?
Account name: GZ MTS Electronics Co., Limited
Account number: 640153409838
Bank name: HSBC Hong Kong
Swift code: HSBCHKHHHKH
Bank address: 1 Queen’s Road Central,Hong Kong
How long is the warranty?
We offer 3 years warranty on all our machines. We offer lifelong technical support and free replacements in warranty from the date of purchase, effectively protect your investment.
Firstly, Our machines are under strict quality management to ensure good quality. Secondly, in case of any breakdown, inform us and take some pictures and videos for the breakdown, solution can be provided asap. If some spare parts need to be replaced, we will send you replacements for free in guarantee period.
Does the cost cover all? Is there any extra cost?
The total in cart/checkout page covers all cost except the import tariffs at your side.
When the goods arrived at your customs, you do not need to go to customs office. The customs will call or email you for the taxes. You make payment and they let your goods go.
For more details on taxes, please feel free to contact us.
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