FREQUENTLY ASKED QUESTIONS

They’re in US dollars.

100% safe. All your online payments are processed via Stripe, which is the famous online payment processing for internet businesses. And all your card information will be well protected by Stripe too!

No, the price on our online shop is Ex-works price, and the shipping cost is not included, cause the shipping cost to different countries may differ. But you can add the product in your cart, and the shipping fee will be automatically calculated by the system.

All our products are shipped from Guangzhou, China and typically you will receive goods in 14~20 days once you pay. The exact time of delivery depends on various situations.

In most cases, we use DHL Express (door-to-door) to ship your goods fast and safely. But sometimes we may also use FedEx Express (door-to-door). Anyway, we will always choose the best shipping method for you.

You can add the product in your cart and pay by credit card on checkout page, or go to your local bank to pay by bank transfer. Once we received your payment, your order will be processed and shipped asap.

We accept several payment methods:

  • Major credit cards including Visa, Mastercard, American Express
  • Wire Transfer (Bank Transfer)

Account name: GZ MTS Electronics Co., Limited
Account number: 640153409838
Bank name: HSBC Hong Kong
Swift code: HSBCHKHHHKH
Bank address: 1 Queen’s Road Central,Hong Kong

We offer lifelong technical support and free replacement parts in warranty of 3 years from the date of purchase, effectively protect your investment.

  • All our machines are under strict quality management to ensure superior quality.
  • Technical solution can be offered asap if any technical problem.
  • Free replacement parts can be offered asap if any parts problem, and the replacement parts will 100% resolve the problem.

We offer videos on how to replace and you can do the job quickly and easily by yourself. We pay for shipping for all replacement parts.

The total in cart/checkout page covers all cost except the import tariffs at your side.

When the goods arrived at your customs, you don’t need to go to customs office. The shipping company (i.e. DHL) will email you for the taxes. You make payment online and they let your goods go.

For more details on taxes, please feel free to contact us.

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