FAQ
They’re in US dollars.
Return
All products are not returnable after purchase.
Refund
All products are not refundable after purchase.
There are certain situations where full refunds are granted:
- All your packages were rejected and returned by your customs
- All your packages were missing during transit
- We rejected your order due to various reasons
Once above situations are confirmed by us, your refund will be processed immediately. The refund will be exactly same as the amount you paid. The refund can be sent back only to the original payment method and funds are usually available within 5-10 business days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mtsaes.com
Alternative
Instead of full refund, we can send you new machine again for free if you never received your order due to various reasons (rejected and returned by your customs, missing package, etc.). No extra cost paid by you!
Need help?
Contact us at support@mtsaes.com for questions related to refunds and returns.
No, the price on our online shop is Ex-works price, and the shipping cost is not included, cause the shipping cost to different countries may differ. But you can add the product in your cart, and the shipping fee will be automatically calculated by the system.
All our products are shipped from Guangzhou, China and typically you will receive your order within 15 days after placing the order. The exact time of delivery depends on various situations.
In most cases, we use DHL Express (door-to-door) to ship your order fast and safely. But sometimes we may also use FedEx Express (door-to-door). Anyway, we will always choose the best shipping method for you.
You can add the product in your cart and pay by Credit Card, Apple Pay, Google Pay or bank transfer on the Checkout page. Once we received your payment, your order will be processed and shipped ASAP.
We accept several payment methods:
- Major credit cards including Visa, Mastercard, American Express
- Digital Wallets including Apple Pay and Google Pay
- Wire Transfer (Bank Transfer)
Account name: GZ MTS Electronics Co., Limited
Account number: 640153409838
Bank name: HSBC Hong Kong
Swift code: HSBCHKHHHKH
Bank address: 1 Queen’s Road Central,Hong Kong
We offer lifelong technical support and free replacement parts in warranty of 3 years from the date of purchase, effectively protect your investment.
- All our machines are under strict quality management to ensure superior quality.
- Technical solution can be offered asap if any technical problem.
- Free replacement parts can be offered asap if any parts problem, and the replacement parts will 100% resolve the problem.
We offer videos on how to replace and you can do the job quickly and easily by yourself. We pay for shipping for all replacement parts.
The total in cart/checkout page covers all cost except the import tariffs at your side.
When the goods arrived at your customs, you don’t need to go to customs office. The shipping company (i.e. DHL) will email you for the taxes. You make payment online and they let your goods go.
For more details on taxes, please feel free to contact us.
